Tender: improvement of quality of yurt camp and guest houses services

Assignment Title: Improvement of quality of hospitality services in yurt camps and guest houses in selected locations

Location(s): Alai, Chon Alai districts.

Assignment periods: February 2 till December 30, 2023

Conduct training and practical consultations by the end of April, 2023 for tourism service providers in selected locations on following topics:

  1. Improvement of sanitary-hygiene conditions, and, quality and variety of meals
  2. Maximum number of beds in one room in guest houses and yurt camps. Standard size and other characteristics of bed (including the type of bedsheets and mattress)
  3. Minimal requirement for kitchen in guest houses, yurt camps
  4. Minimal requirement for lavatories and bathrooms
  5. Pricing of services
  6. Introduction of simplified form of recording incoming clients, expenses and sales.
  7. Conduct a study tour for owners of guesthouses and yurt camps to successful guest houses and yurt camps in Naryn oblast (Song-Kul)

Expected results

  • All participants of trainings and consultations have developed their plan for further improvement with concrete timeline and sources of funding of each set tasks accordingly till the end of February
  • 70% of participants have introduced changes, u[dated and improved the quality of their services, beds, kitchen and lavatories
  • All participants have improved their skills on food provision and developed their menu.

Application Procedure
Applicants must send the following documents by email to Beksultan.abdisalamov@helvetas.org and Aselia.bakirova@helvetas.org no later than February 5, 2023.

List of application documents

  • Letter of interest describing experience in similar assignments.
  • CVs of key executors with experience in performing similar tasks.
  • Action plan, implementation schedule including detailed budget.
  • Copies of official registration of the applicant (patent, certificate of registration).

Main requirements for applicants:

  • Active in the tourism and hospitality sector as a trainer and consultant for at least 5 years
  • Experience in training and consulting in the hospitality industry.
  • At least 5 years of experience in consulting tourism service providers
  • Experience in working with international organizations for at least 3 years.
  • Knowledge of Kyrgyz and Russian languages

Terms of Reference

If you have any questions, please contact beksultan.abdisalamov@helvetas.org  
+996 (550) 33-92-92