Contact us

Our customer and donor service

Any questions or requests for us?

Our team are here for you Mondays through Fridays from 8:30 AM to 12 noon and from 1.30 to 5 PM.

Office Zurich
Weinbergstrasse 22a
8021 Zürich

Phone: +41 44 368 65 00
Fax: +41 44 368 65 80

Office Berne
Maulbeerstrasse 10
3011 Bern

Phone: +41 31 385 10 10
Fax: +41 44 368 65 80

Office Romandie
7-9, chemin de Balexert
1219 Châtelaine

Phone: +41 21 804 58 00
Fax: +41 21 804 58 01

Office Svizzera Italiana
Via San Gottardo 67
6828 Balerna

Phone: +41 91 820 09 00
Fax: +41 91 820 09 01

Helvetas USA
1101 Connecticut Ave NW, #450
Washington D.C., 20036

Phone: +1 202 380 9396

Helvetas Germany
Helvetas Intercooperation gGmbH
Charles-de-Gaulle-Str. 5
53113 Bonn

Phone: +49 228 926 5013
Fax: +49 228 926 5099

To contact us, please fill out our contact form

Contact form

To report a change of address, please fill out our change of address form

Change of adress form

To report suspected corruption

Would you like to report a suspected case of corruption in connection with Helvetas activities (i.e. misconduct, whistleblowing, corruption, fraud, conflicts of interest, mobbing, sexual harassment, child abuse)? Below you find possibilities to communicate grievances in case of non-compliance with Helvetas code of conduct and regulations, procurement standards and environmental and social safeguards, or project design, selection and implementation. Aggrieved stakeholders (“complainants“), in and outside Helvetas, may report their grievances through two different channels.


1) Contact the external provider Safecall

Safecall is a professional external provider of save and secure means by which people can speak up with confidence. The experts of Safecall can be contacted in over 170 languages worldwide. Safecall reports the incident and forwards it to the responsible person at Helvetas. Confidentiality and anonymity of the Whistleblower is guaranteed. Safecall offers two different lines of contact:

Phone: 0800 915 15 71


2) Fill out the Helvetas online requests and complaint form

Our Vision and Mission

Our vision is of a just world in which all men and women determine the course of their lives in dignity and security, using environmental resources in a sustainable manner.