Data protection

Handling your personal details

As someone interested in HELVETAS Swiss Inntercooperation, a customer, a donor or subscriber to our E-News, you give us your personal details by Internet, post or telephone. We then enter these details into our internal, self-managed address database in order to process your donation or your request for information. Protecting your personal details is of the utmost importance to us and it is therefore of concern to everyone who works at Helvetas, paid staff, trustees and volunteers alike. HELVETAS Swiss Intercooperation does not do any business with addresses, does not hire out, sell or exchange any personal details, and complies with applicable data protection guidelines, especially data protection laws and the guidelines of ZEWO and Swissfundraising, the Swiss fundraisers’ association.

Visitor analytics

As with most other Internet sites, our web servers utilize “cookies” to track a user’s activity within our site, as well as record the IP address of each visitor to this site. A cookie is a small data file that is stored on your computer. A cookie contains a unique identifying feature that allows our computer to recognise you when you return to the Helvetas Swiss Intercooperation Website. The recorded IP address tells us which domain you visited from. We use the information we record to: help diagnose problems with our servers; administer this website more effectively; gather broad demographic information about what countries and domains our visitors hail from, and; understand user behaviour on our site.
Helvetas Swiss Intercooperation specifically uses Google Analytics to gather statistical information about web traffic to www.helvetas.org. Google Analytics is subject to the privacy policy of Google, Inc, which you can find on Google's website (www.google.com).

Online donations

We process payment of your online donation using Six Multipay’s online donation solutions.

Right to information

If you have any questions about Helvetas’ data management systems or about the data about you that they contain, or if you wish to change or cancel your contact details, please contact the Helvetas donor service directly on +41 (0)800 368 100 or send an email to info@helvetas.org.